Archived: Willow Grange Care Home

'I think X is having excellent care. They are very caring.'

'I liked it ever since I started ' the first day.'

'I think it has improved since X first came. At first they didn't seem very welcoming. Lately we have seen an improvement.'

Care plans were detailed and provided staff with sufficient information to deliver care in a way people preferred. Risk assessments were in place to assess and manage any risks identified. Records confirmed that people and their families were involved in planning and reviewing their care and had signed to consent to the care and support provided.

The service had systems in place to ensure medication was administered safely.

We were satisfied the service had good recruitment procedures and checks in place to ensure staff they employed were safe to work with vulnerable people. Newly recruited staff completed full induction training.

The service had processes in place to gather the views of the people as to the quality of the service provided.

We saw that people and their families were involved in planning and reviewing their care needs. Care plans were clear as to the help and support people required to maintain their wellbeing. They contained detail about people's backgrounds, preferences, likes and dislikes. This enabled staff to deliver care in a way people preferred. We saw people were supported to remain as independent as possible. One staff member said, "Anything they can do we try and encourage them to do it for themselves."

We saw that there were enough staff on duty to support people. Records showed that staff had completed appropriate training. People spoke positively about the level of care provided by staff. One relative said, " I think the care they get is actual care and not just because they are paid to do it."

Staff were clear as to what steps they would take if they witnessed or suspected abuse. One person told us, "I do feel really safe here."

We found there were good standards of hygiene and infection control within the home which looked clean and well maintained.