Abbeyfield House - Stockport

Updated 6 December 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was completed by 1 inspector.

Service and service type

Abbeyfield House - Stockport is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Abbeyfield House is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was not a registered manager in post. The home manager had begun the process of registering with us.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. This included any information of concern and notifications the service is required to submit regarding any significant events happening at the service. We sought feedback from the local authority, professionals who work with the service and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan the inspection.

During the inspection

We reviewed staffing levels and walked around the building to ensure it was clean and a safe place for people to live. We observed how staff supported people and provided care.

We spoke with 5 people who use the service, 2 relatives and 8 members of staff, including the manager, care workers and auxiliary staff.

We reviewed a range of records including full care plans for 3 people and additional care records in relation to the management of other specific needs. We looked at 3 staff files in relation to recruitment, training and support. A variety of records relating to the management of the service, including policies and procedures were examined.

Updated 6 December 2023

About the service

Abbeyfield House - Stockport is an adapted building located near Bramhall Village in Stockport. The home provides accommodation for older people who require nursing or personal care for a maximum of 16 people over two floors. At the time of our inspection there were 16 people living at the service.

People’s experience of using this service and what we found

People felt safe and well cared for at Abbeyfield House. Systems were in place for assessing and managing risk and action was taken in a timely way when shortfalls were identified. If things had gone wrong, such as accidents, systems were in place to ensure lessons were learnt. There were enough staff to meet people’s needs and staff were safely recruited. People were being supported to take their medicines safely and were protected from the risks associated with the spread of infection.

People’s needs were assessed, and care provided in line with preferences. People were supported to access health care services as needed and were supported to eat and drink well. Staff were well trained and supported to undertake their roles. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had positive relationships with the staff supporting them and felt that staff were kind, caring and respectful. People were supported to make decisions as much as possible and independence was promoted.

People were receiving personalised care from staff who knew them well. Care was tailored to people’s communication needs and staff ensured people had all the equipment they needed to support good communication. People were supported to access a range of activities and interests, and the service worked with the local community to meet people’s needs. People felt able to raise concerns if they needed. The service understood of how to support people as they approached the end of their life, and the service received a number of compliments from relatives in relation to the care given to family members.

The manager was proactive and committed to ensuring that Abbeyfield House provided good quality, personalised care to the people they support. People., families and staff spoke positively about the manager and how the service was run. The manager had an understanding of the role and a number of ideas for the future of Abbeyfield House. People and families were encouraged to be involved through service feedback and development. The community was involved and people living at the home could choose to be in contact with members of faith groups and local schools. There were suitable systems for oversight and governance of the service to ensure it provided safe and good quality care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 19 January 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.