Lee House

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Lee House is a residential care home providing personal care and support to up to 27 people. The service provides support to older people, some of whom are living with dementia. At the time of our inspection there were 22 people living at the care home. We conducted our on-site assessment of this service on 17 January 2024 and off-site assessment activity continued until 19 January 2024. We looked at 5 quality statements including Safeguarding; Involving people to manage risks; Safe and effective staffing; Independence, choice and control and Equity in experiences and outcomes. Staff and managers understood their duty to safeguard people from abuse and protect them from harm. Staff had been trained to recognise and report the signs of abuse. Managers made sure people were safeguarded from further risk. There was a clear understanding of the Deprivation of Liberty Safeguards (DoLS) and this was only used when it was in the best interest of people using the service. Staff understood how to reduce safety risks, to keep people safe from injury or harm whilst ensuring people were not subject to any unnecessary restrictions. There were enough staff on duty to support people and meet their needs. Managers undertook robust checks to make sure staff were suitable to be employed and support people. Staff received regular and relevant training to meet people’s needs. Staff made sure people were supported to have choice and control and make decisions about how their care was provided. Staff supported people to be as independent as possible and respected their rights. Staff treated people equally and fairly and reduced the risk of them of being excluded from receiving care and support they were entitled to. People’s feedback was used to improve care to reduce any barriers people might experience due to their protected characteristics.

People's experience of this service

Outcomes for people who lived at the care home were positive. People reported receiving the standard of care and support described in all the quality statements we assessed. People were supported to live safely and comfortably at the service, free from abuse or harm. People were supported to understand safeguarding and how to raise concerns when they did not feel safe. People were involved in making decisions about how they wished to be supported to stay safe. People received prompt and appropriate support from staff and the staff team worked well together to provide this. People had choice and control about how they preferred to receive care and support from staff. People were encouraged and supported to do as much as they could for themselves and maintain their independence. People’s family and friends were free to visit them when they wished. People undertook activities within the service and the wider community which supported their independence, health and wellbeing.