25 October 2012
During a routine inspection
People were treated with respect and their dignity maintained. People told us that they were given choices and we observed staff encouraging people to maintain their independence. We saw that people's needs were assessed and monitored and people were encouraged to participate in activities.
The environment was warm, well ventilated and a visiting relative told us the service was 'homely'. Appropriate health and safety checks were carried out to ensure the environment was safe. An unpleasant odour was noted in the communal areas that may have been as a result of the tired and worn carpets and flooring in the communal areas. In addition to this some decorating materials were being stored in a communal bathroom that could have been hazardous to people who use the service.
There were appropriately skilled and experienced staff on duty and adequate numbers of staff to meet people's needs.
People knew how to make a complaint and the manager could demonstrate that people were encouraged to raise any concerns that they had about the service.