Mulberry House

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

People at the home, and staff, felt well supported by the registered manager and the provider. The use of meetings, feedback and ‘resident of the day’ ensured constant monitoring of care, and changes were implemented where necessary.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff told us they were supported by the registered manager. Staff had training in safeguarding and were able to tell us confidently what they would do if they had any concerns about a person or their care. Staff were able to feed back to management about the training they received. One staff member said, “I’m very happy here. If I have any personal stuff, if I feel overwhelmed, I can speak to the team and they support me to take time off. I am well supported.”

The provider had a policy looking at ‘Resident of the day’ which encouraged feedback and review of care and support provided for the person. These were documented and any concerns arising from these were logged within the complaints procedure if needed. The head of quality assurances manager also confirmed these review days were reflected within their monthly reports to identify any themes and trends. Various surveys were completed to inform the management on quality issues. This included a staff survey that recorded high satisfaction from the staff group, completed in January 2024. Comments included “I must commend the effort of the management of all the staff at Mulberry House. I enjoy each day at work, the communication and togetherness are unique. Cheers to everyone.” and “I’ve been a nurse for 8 years, and worked in numerous homes. Despite how intense and challenging it can be at times Mulberry House has been without doubt the most enjoyable place to work so far.” Other surveys included a rolling programme for feedback from people, relatives and visiting professionals. These were reviewed and reflected within the monthly quality report completed by the head of quality manager. These quality reports also include area for feedback from people, relatives and visiting professionals as part of the monthly visit.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.