Archived: Haythorne Place

Individual comments included

"I'm happy here,I'm fine"

"The staff are very nice".

Relatives interviewed said that they were pleased with the care provided.

Individual comments included

"The staff are lovely; my husband is well cared for here".

Health and social care professionals told us that they were satisfied with the level of care and support staff provided to people and that the levels of care and the general environment of Haythorne Place have improved over the last 6 months.

Since our last inspection in January 2011, the services management and staff have worked towards meeting Compliance and Improvement actions that we issued at that time. Our concerns related to the poor environment and some care issues that meant the service was not meeting peoples health and welfare needs. The service has provided us with an improvement plan and worked towards meeting the essential standards and achieving/maintaining compliance.

Staff have received privacy and dignity training and further infection control training.This training and other measures put in place by the service has had a positive affect on people's outcomes.

Overall, people's care and welfare was protected by the care planning systems and risk assessments in place.

Overall, we found that people were happy living at Haythorne Place and were supported by adequate numbers of suitably skilled and committed staff.

People that were able told us that overall they were happy living at the home and satisfied with the level of service provided.

Individual comments included

'It's lovely here'

'The staff are smashing'

'Staff are tremendous'

'This house is kept very clean and tidy'.

Relatives interviewed said that, in the main ,they were pleased with the care provide but felt that at times communication between staff and relatives could be improved.

Individual comments included

'Staff seem very nice; my husband always looks smart and clean'.

Relatives and people praised the amount and frequency of social activities organised and available for people.

Health and social care professionals told us that they were generally satisfied with the level of care and support staff provided to people.

Some concerns were raised over one member of staff's comments that did not uphold the persons privacy and dignity.

Health care professionals said that they felt that people on some houses were very well cared for and said that the staff contacted them regularly if they had any concerns over a person's condition.

Health care professionals, relatives and people all told us that they felt the environment of Haythorne Place needed upgrading.