Flanshaw Lodge

Updated 29 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 25 March 2021 and was announced.

Updated 29 April 2021

About the service:

Flanshaw Lodge is a residential care home that was providing personal care to 22 people living with dementia aged 65 and over at the time of the inspection.

• People were happy living at Flanshaw Lodge.

• Staff were caring and compassionate, and treated people with respect. People were given choices and were supported to make decisions about their daily lives.

• People received personalised care and this was reflected in how well staff knew their individual needs. People were meaningfully engaged in activities appropriate for their interests and needs and staff used everyday opportunities to engage people in conversation.

• Staff were recruited safely and there were enough staff to meet people’s needs. Staff training and supervision was regular so staff felt supported in their roles.

• Staff understood individual risks to people and knew the safeguarding processes to follow to ensure people were safe.

• People liked the meals and they enjoyed a variety of food and drinks. People’s health care needs were well managed and they received their medicines when they needed them.

• The home was clean and well maintained, with a refurbishment plan which ensured the premises were in a good state of repair and décor.

• A complaints procedure was displayed. Complaints and concerns were dealt with appropriately.

• The registered manager was committed to providing person centred care and there were regular audits and quality checks to ensure the service ran well.

Rating at last inspection: At the last inspection the service was rated Requires Improvement (report published 8 March 2018). At this inspection, the provider had made sufficient improvements to improve the rating to Good.

Why we inspected: This was a planned inspection to check this service had improved.

For more details, please see the full report, which is on the CQC website at www.cqc.org.uk .