Background to this inspection
Updated
5 October 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector.
Service and service type
This service provides care and support to people living in three ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
We gave the service 24 hours’ notice of the inspection. This was because the service is small, people are often out, and we wanted to be sure there would be people at home to speak with us.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. A Provider Information return was not requested. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all this information to plan our inspection.
During the inspection-
We spoke with one person who used the service and observed care and support being provided. We spoke with three members of staff including the registered manager.
We reviewed a range of records. This included three people’s care record and a variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
After the inspection we spoke with four relatives of people who used the service.
Updated
5 October 2019
FUN DCA provides a domiciliary care service for adults with a learning disability in three bungalows in Hadleigh. We call this type of service 'supported living'. At the time of the inspection nine people were being supported by the service.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s experience of using this service and what we found
People continued to receive a good service. People were kept safe from harm by appropriately recruited and trained staff. Risks to people's health and wellbeing were addressed and mitigated.
People were supported with their medicines and to maintain cleanliness within their homes.
Staff were well trained and supported by the management team. Staff worked well with other health and social care professionals to enable good outcomes for people. People were supported to maintain a healthy and balanced diet.
People were supported to have maximum choice and control of their lives and staff
supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were cared for by staff who treated them with kindness, dignity and respect. People were supported to maintain caring relationships with people who knew them well. People's independence was respected and encouraged as far as possible. People received care which was person-centred and responsive to their needs.
People knew how to make a complaint and felt confident they would be listened to. Regular audits took place to measure the success of the service and to continue to develop it. People, staff and the registered manager described a culture which focussed on people and ensuring they received good care.
Staff worked well with other health and social care professionals to support people. The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion.
People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last Inspection: The last rating for this service was Good (published February 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.