17 July 2013
During a routine inspection
We found that although the numbers of people living at the home had reduced the provider had not reduced staffing levels and had employed more nurses, including a clinical nurse manager. The manager had ensured staff were used to the best effect.
We saw that staff had a very good rapport with the people who used the service; were extremely empathetic; treated people with humanity and respect; and included in everyone in friendly banter. Staff were very focused on assisting each person to live an ordinary life.
Since the last inspection the manager and regional manager had taken action to make sure staff applied the requirements of the Mental Capacity Act 2005. Theh They had significantly improved records and these were now extremely informative and comprehensive.