20 June 2013
During a routine inspection
The people we spoke with told us they liked using the service. They said there were enough staff to support them to do what they wanted to do.
The advocate told us the provider worked well with other providers. They described a recent example of a person using the service moving into the community, with support from a different provider. They told us this had been successful because the provider had worked well with the new provider.
We found people were involved in decisions their daily lives. If people did not have capacity to make a decision, the provider acted in accordance with the relevant legislation, to protect their human rights. We found the provider did not use systems to record consent effectively so there was a risk people would not be asked for their agreement to care and treatment, including, for example using physical restraint.
We saw that people using the service were relaxed with care workers. The provider reported allegations of abuse to the appropriate agencies. Care workers understood their responsibilities for protecting people from abuse and were confident the provider took appropriate action to protect people.
We found the provider kept appropriate records. These were accurate and fit for purpose.