Banning Dental Group - Leighton Buzzard

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

We were provided with the results of the practice patient survey. Patient feedback provided a positive view of the dental team and care provided by the practice. Patient comments included that staff were kind and welcomimg, treated patients with respect and compassion. They said that staff were understanding and help put people at ease during their appointments. Patients said staff were professional, helpful and considerate. Patients felt they were treated as individuals, and their personal and cultural needs were respected.

Staff were aware of their responsibility to respect people’s diversity and human rights. Staff were aware of the importance of privacy and confidentiality. Staff told us that the practice raised funds to help local people in need. Staff felt respected, valued and supported in their roles. Leaders described how they supported the wellbeing of staff.

The practice had installed closed-circuit television in the reception area to improve security for patients and staff. Siting of CCTV cameras was appropriate and relevant signage was displayed. The practice had information governance arrangements and staff were aware of the importance of protecting patients’ personal information. Staff password protected patients’ electronic care records, and paper records were stored securely and complied with General Data Protection Regulations (GDPR). We saw the general environment helped to protect patients’ privacy and dignity. The reception and patient waiting area were open plan in design. We observed reception staff were mindful of this when dealing with patient queries on the telephone and in person. Patients who wished to discuss private or confidential matters could use the manager’s office. Staff treated patients with kindness, respect and compassion.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.