This inspection took place on 14 September 2015 and was unannounced.
Marine Court Residential Home provides accommodation and support for up to 40 people, some of whom may be living with dementia. At the time of this inspection 37 people were living in the home.
A registered manager was in post. This person was also a partner and the company secretary of the provider organisation and is referred to as the manager throughout this report. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Staff were knowledgeable about how to safeguard people from abuse and knew what action to take if they had any concerns.
There were enough staff available to support people in a timely way.
People received their medicines when they needed them. Their medicines were appropriately stored and administered to them in a safe way.
Most of the risks to people’s welfare were identified. However, some people’s ensuite shower facilities needed to be made safe to reduce the risks of people slipping.
The manager had a good understanding of the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS) and how these impacted upon the way people’s care was arranged.
People enjoyed their meals and were given choices. Drinks were readily available for people and staff ensured people were well hydrated.
People were treated with kindness and staff promoted people’s dignity and enhanced their independence where possible.
People’s needs were responded to and care tasks were carried out thoroughly. Where there were concerns about people’s wellbeing staff responded promptly and ensured people received the support from health professionals as necessary.
The manager fostered an open culture in the home where people’s views were welcomed. Staff were supportive of the home’s manager and people and their relatives found them approachable. Systems and processes were implemented to review the standard of care provided to people.