3 January 2014
During a routine inspection
Some people using the service had multiple needs and limited communication; we saw the staff interacted well with the people they cared for. People were happy with the care and support they received, one person said, 'The staff are good I like them.' Some people using the service were not able to communicate verbally with us. We were able to find out about their experiences of living at the home by observing care and talking to families and the care staff.
Where people did not have capacity, a suitable assessment had not been carried out. The provider could not demonstrate decisions had been made in people's best interest.
People had care records which recorded how they wanted to be supported. The information we read in the care records matched the care, support and treatment we saw being delivered to people.
People told us they could make choices about their food and drink. We saw people were provided with a choice of food and refreshments.
We found the home was clean and well maintained. We saw there were sufficient staff to meet the needs of the people using the service.
We saw there were suitable systems in place to monitor the quality of the care provided.