17 December 2012
During a routine inspection
People experienced care, treatment and support that met their needs and protected their rights. The people we spoke with said they received good care and support delivered by kind and reassuring staff. One person using the service said, 'My carers are really great. I couldn't ask for anymore.'
People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.
People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.
There was an effective complaints system available.