Riseley House Care Home

Updated 21 January 2025

Date of assessment: 28 to 29 January 2025. The service is a residential care home providing support to adults of all ages living with dementia and physical disabilities. At the time of our assessment, 11 people were living at the home. Our overall rating has changed from inadequate to requires improvement. The provider was previously in breach of the legal regulations in relation to consent, safe care and treatment, and good governance. Improvements were found at this assessment and the provider was no longer in breach of these regulations. Significant improvements had been made to ensure people were receiving safe care and treatment; however, further improvements were needed. For example, daily audits needed further development to improve effectiveness and ensure environmental concerns were continuously monitored. Additional improvements were required in some aspects of infection prevention control (IPC), record keeping, building décor, staff training, and appraisals. The provider had already taken steps to make improvements and was working towards a home improvement plan. There was a new management team in place who had worked hard to address the issues raised at the last inspection. However, more time was needed to fully embed these changes. Managers investigated incidents thoroughly, people were involved in reviews of care, and the provider worked well with other professionals to provide a collaborative approach to care and meeting the needs of people. Leaders were visible, knowledgeable, and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally. There was a culture of continuous improvement with staff given time and resources to try new ideas. This service has been in Special Measures since 9 February 2024. The provider demonstrated improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

Updated 21 January 2025

People and their relatives spoke positively about Riseley House, the quality of care, the safety of the environment, and the responsiveness of staff. Relatives felt their family members were safe and told us they were involved in the care planning and review process where appropriate. One relative told us, “I am involved in the care plan, and any changes are updated.”

People and their relatives told us they were offered choices and were pleased about the improvement in daily activities, with one relative commenting, “The activities have improved vastly and now they have daily activities.”

Relatives spoke positively about staff members and felt they knew people’s individual needs well. Comments included, “The staff know what they are doing, and they know my loved one well,” and “The staff are kind, considerate and respectful.”

Relatives acknowledged improvements in the management team over the last 12 months and recognised an improvement in communication and staff morale. They felt the management team were approachable and were confident any concerns raised would be addressed immediately. One relative told us, “The management have worked hard to improve the home. The staff are settled now, and the management seem in control.”

The overall atmosphere of the home was described as warm and secure, contributing to a positive living experience for people.

Some concerns were raised around the handling of laundry. However, changes had been made, and these issues had already been rectified by the manager at the time of the assessment site visit.