Archived: Saroia Staffing Services Ltd

Updated 29 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was completed by one inspector.

Service and service type:

Saroia Staffing Services provides personal care to people living in their own home.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 48 hours’ notice of the inspection visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.

Inspection site visit activity started on 29 March 2019 and ended on 03 April 2019 We visited the office location on 29 March 2019 to see the manager and office staff; and to review care records and policies and procedures. We made telephone calls to people, relatives and staff on 02 April and 03 April 2019.

What we did:

We reviewed the information we held about the service. This included information received from the provider about deaths, accidents/incidents and safeguarding alerts which they are required to send us by law. We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

We spoke on the telephone to one person and five relatives. We also spoke with three members of care staff, the general managers, the registered manager and the provider.

We looked at three people’s care records as well as records relating to recruitment, complaints, accidents and incidents and quality assurance.

Updated 29 May 2019

About the service:

Saroia Staffing Services Ltd provides personal care to people living in their own homes. At the time of the inspection, there were 12 people receiving care from the service.

People’s experience of using this service:

There were systems in place to monitor the quality of the service, but these had not always ensured that records were completed accurately. People spoke positively about the leadership at the service and were given opportunity to provide feedback on the care they received.

People were supported by a consistent team of care staff who ensured people received their care at the correct times. People were kept safe as staff knew how to manage risks and report any concerns they had. Medicines were managed safely.

People were supported by staff who had been trained to meet individual needs. People’s dietary needs were met and staff would access healthcare services for people where required. People’s rights were upheld in line with the Mental Capacity Act.

Staff were kind and caring to people and respected their diverse needs. People’s privacy and dignity was promoted and people were encouraged to maintain their independence where able.

People’s needs were met by staff who knew them well. Complaints made had been investigated and resolved.

Rating at last inspection: Requires Improvement (Last report published 07 December 2016)

Why we inspected: This was a planned inspection based on previous rating

For more details, please see the full report which is on the CQC website at www.cqc.org.uk