Brookdale Care Home

Brookdale Care Home is a residential care home providing personal care and support to up to 58 people. The home comprises of the main house and a specialist dementia unit. At the time of the inspection there were 48 people living at the home.

People’s experience of using this service and what we found

People and their relatives told us staff were kind, caring and respectful. People said they were cared for in a way they wanted and needed. We observed warm and friendly interaction from staff with people and their visitors.

A range of activities and opportunities were made available to promote people’s independence and choice, in and away from the home. The home’s coffee shop provided a welcoming space for people and their visitors to enjoy their time together, as well as enabling people to develop friendships with each other.

Management systems provided clear monitoring and oversight of the service. Plans were in place to help identify areas of continuous improvement ad learning.

People were involved in the assessment and planning of their care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received their medicines as prescribed. Immediate action was taken to address the shortfalls identified during the inspection.

People’s dietary needs were met. Kitchen staff were aware of people’s dietary needs and provided balanced and nutritious meals. Advice and support was sought from healthcare professionals where risks to people’s health and well-being had been identified.

Safe recruitment processes were in place. Staffing levels were regularly reviewed to ensure these met the current and changing needs of people. A range of training and development opportunities were provided to support staff. Staff said they were supported in their role and the team worked well together.

A good standard of accommodation was provided. Hygiene standards were maintained throughout the home. Suitable aids and adaptations were available to aid people's mobility and promote their safety. Servicing and maintenance checks were carried out to ensure the premises and equipment were kept safe.

Effective systems were in place for the recording and reporting of any safeguarding concerns and complaints. People, their relatives and staff were confident their views were listened and responded to.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was Good, published on [20 February 2019].

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.