Updated 31 January 2024
Cumberland is a 'care home' that can provide nursing and personal care to up to 56 people. At the time of our inspection there were 43 people living at the care home, majority of whom were living with dementia. We conducted our unannounced on-site inspection of this service on 13 February 2024. The service was safe. However, we have made two recommendations about medicines recording and social activities are managed. Staff and managers understood their duty to safeguard people from abuse and harm. Staff had been trained to recognise and report the signs of abuse and understood how to reduce safety risks. There were enough staff on duty to support people and meet their needs. Managers undertook robust checks to make sure staff were suitable to be employed and support people. Staff received regular and relevant training and support. The care homes environment was suitably adapted, clean and a safe place for people to live. The providers medicines systems were well-organised, and staff ensured people received their prescribed medicines. The service was effective. Staff understood how to meet people’s needs and preferences because these had been assessed and recorded in up to date care plans. Staff supported people to participate in meaningful recreational and leisure activities that reflected their social interests. Staff understood how to help people stay healthy and well. There was a clear understanding of the Deprivation of Liberty Safeguards (DoLS). The service was caring. Staff treated people with respect, dignity and compassion and upheld their human rights. Staff ensured people were supported to have choice and control and make decisions about how their care and support was provided. The service was responsive. Staff treated people equally and fairly and reduced the risk of them of being excluded from receiving care and support they were entitled to. People’s feedback was used to improve care.