Jubilee House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People’s rights were protected by staff who were aware and worked to the principles of the Mental Capacity Act 2005. People were given choices in their care where possible, and were supported to make decisions by their relatives and staff who knew them well if needed.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

People’s rights were protected as staff ensured they gained consent prior to supporting people with their needs. One person told us, “I find staff very good, they will ask what I want and do things with kindness. I don’t feel anything is done to me. They do it for me.” Relatives also told us staff communicated well and where their loved one lacked mental capacity, information was shared and plans agreed upon.

The staff and management team were clear about the need to gain people’s consent and ensure their rights were protected. Staff were able to explain the need to gain people’s consent prior to supporting them. For example, one staff member said, “Communication is the most important thing. We explain and ask, and we don’t assume. It’s important to learn about residents when they find it difficult to tell us what they prefer.” The registered manager told us, “Staff have full training in this and how important consent is. Offering choices is a priority and helping our residents have control where possible. We work closely with the families.”

People’s rights were protected as the principles of the Mental Capacity Act (2005) were followed. Capacity assessments were completed as required. Where people were found to lack capacity best interest decisions were recorded and involved those who knew the person best. When relatives and representatives supported people in making decisions the service ensured they had the legal authority to do so. Deprivation of Liberty Safeguard (DoLS) applications were completed in detail and in line with best interest decisions. Where conditions had been imposed by the relevant local authority these were complied with.