30 November 2023
During an inspection looking at part of the service
Arbour Lodge is a residential care home providing personal care to up to 29 people. The service provides support to older people, some of whom are living with dementia as well as people with physical disabilities or sensory impairment. At the time of our inspection there were 27 people using the service. Arbour Lodge accommodates people in one adapted building.
People’s experience of using this service and what we found
People told us they felt safe living at Arbour Lodge. Staff had been trained in safeguarding and knew how to escalate concerns for people’s safety. Risks were assessed, managed and known by the staff team. People received their medicines as prescribed and systems used for the management of medicines were safe. Staff followed guidance in infection control and the home environment was clean and tidy. Incidents and events were reviewed to ensure learning and improvement could take place.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People, relatives and staff felt the home was well managed. The registered manager encouraged feedback and had established strong working relationships with people, relatives and the staff team. There were governance processes in place to monitor and review the quality of care people received. Feedback was welcomed and encouraged and staff worked in partnership with external organisations to ensure people’s holistic needs were met.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 17 June 2020). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We received concerns in relation to the management of people’s health needs. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe section of this full report.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Arbour Lodge on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.