• Care Home
  • Care home

Rotherwood Care Home

Overall: Good read more about inspection ratings

Doncaster Road, East Dene, Rotherham, South Yorkshire, S65 2DA (01709) 820025

Provided and run by:
Heltcorp Limited

Latest inspection summary

On this page

Background to this inspection

Updated 11 October 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was carried out by 2 inspectors, accompanied by a UK Health Security Agency scientist specialising in food, water and environmental microbiology.

Service and service type

Rotherwood is a 'care home'. People in care homes receive accommodation and nursing and/or personal care as a single package under 1 contractual agreement dependent on their registration with us. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service short notice of the inspection. This was because we needed to be sure that a manager would be in the office to support the inspection.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We received feedback about the service from social care and health commissioners, and the local safeguarding team. We used all of this information to plan our inspection.

During the inspection

We visited the service on 31 August 2023. We spoke with 6 people who used the service and 6 staff including a senior carer and a support worker, the operations manager, the compliance manager, the maintenance person, and the activity coordinator. We reviewed a range of records. This included the 3 people’s care plans and risk assessments, day to day care records and medicines records. We checked a variety of records relating to the management of the service, including the records of building and equipment servicing and maintenance, including safe water management.

After the inspection visit we met with the registered manager and requested additional evidence to be sent to us. This included policies and procedures, staff recruitment files, meeting minutes and provider quality assurance audits. We spoke with a further 5 staff by telephone. We used this information as part of our inspection.

Overall inspection

Good

Updated 11 October 2023

About the service

Rotherwood Care Home provides residential care to older people with a range of support needs, including living with dementia. The service is registered to provide a service for up to 29 people. At the time of our inspection there were 21 people using the service.

People’s experience of using this service and what we found

People told us they felt safe. Staff knew how to raise safeguarding concerns and were aware of the processes to follow to keep people safe. Care and support plans were developed to ensure people's needs were met appropriately. Risk management strategies were in place to assist staff to help people to manage identified risks and included positive risk taking. Environmental maintenance and risks were managed appropriately.

Staff were recruited safely and staffing levels were appropriate to ensure people's needs were met in a safe, and timely way. The service was following infection prevention and control procedures to keep people safe. People received their medicines as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was an effective governance system in place. People, their relatives and staff were confident about approaching the registered manager if they needed to. Their views and feedback were valued, respected, and used to support service development. A range of audits ensured the quality of the service was maintained. People had access to healthcare services where needed. There was evidence of effective communication with other professionals in the health and social care sector.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 8 December 2022).

Why we inspected

The inspection was prompted in part to check how the provider was safeguarding people from risk of Legionella. A decision was made for us to inspect and examine those risks. We found no evidence during this inspection that people were at risk of harm from this concern.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

The overall rating for the service remains good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Rotherwood on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.