Updated 18 January 2024
Our rating of this service stayed the same. We rated it as good because: The service had enough staff to care for patients and keep them safe. Staff had training in key skills, they understood how to protect patients from abuse, and managed safety well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them. They had improved medicines management from the last inspection and implemented the necessary changes. Staff collected safety information and used it to improve the service. Staff provided outstanding care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff had the correct skills. Staff worked well together for the benefit of the patients, supported them to make decisions about their care and had access to crucial information. Key services were available 7 days a week. Staff treated patients with compassion and kindness, respected their privacy and dignity, considered their individual needs, were active partners in their care and helped them understand their conditions. Staff recognised and respected individual patient needs and provided emotional support. The service planned innovative care to meet the needs of local people, proactively took account of their patient’s needs and made it easy for them to provide feedback. People could access the service when they needed it. Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported, and valued. Staff focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage its services.