13 November 2013
During a routine inspection
One patient said, "The staff here are great, wonderful, they go out of their way to help you". Another patient said, "The treatment is good here. The staff are helpful and considerate".
We found that the practice provided clear information for people to make informed choices about their care. We also found that the unit had clear procedures to ensure that people's consent had been obtained prior to treatment.
We found that the unit was staffed with adequate numbers of staff who had been trained to meet with the specific needs of patients receiving dialysis.
We found that the unit had procedures in place to ensure that patients comments and complaints were dealt with appropriately and in line with the units policies.