17 October 2011
During a routine inspection
Patients were happy with their care and treatment. One said us 'They really looked after me this morning and checked up on me.' They felt safe with the registered nurses and thought they were suitably trained. Comments included 'Everybody's fine with me here and I'm fine with them.' And 'Staff definitely know what they're doing, I can't fault them one bit.'
Patients said they felt listened to and consulted about the service although they did not all know how to get involved in providing feedback. One said 'You can put your suggestions in. I filled in a questionnaire a few weeks back.'