12 July 2016
During a routine inspection
Your Lifestyle provides personal care for people who require support in their own home. At the time of our inspection 15 people were using the service .
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’
The service was safe. There was sufficient staffing to ensure safe care and treatment was delivered to people receiving a service. Risk assessments were implemented and reflected the current level of risk to people . Medicine administration and recording was safe. People were protected from abuse and neglect and staff had a good understanding of safeguarding policies and procedures.
People were receiving effective care and support. Staff received appropriate training which was relevant to their role. Staff received regular supervisions and appraisals. The service was adhering to the principles of the Mental Capacity Act 2005 (MCA).
The service was caring. People and their relatives spoke positively about the staff. It was evident people were receiving a service which was personalised to their individual needs. Staff demonstrated a good understanding of respect and dignity.
The service was responsive. Care plans were person centred and provided sufficient detail to provide safe and quality care to people. Care plans were reviewed and people were involved in the planning of their care. There was a robust complaints procedure in place and where complaints had been made, there was evidence these had been dealt with appropriately.
The service was well-led. Staff, people and their relatives spoke positively about the registered manager. Quality assurance checks and audits were occurring regularly and identified actions needed to improve the service.