Everlasting Care Ltd

Updated 16 December 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of 1 inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

The inspection was announced. We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We reviewed information we had received about the service since the last inspection, including notifications of significant events. We contacted the local authority to ask for feedback. We used the information the provider had sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with the registered manager and the deputy manager. We reviewed a range of records. These included electronic care records for 5 people and staff records. A variety of records relating to the management of the service, including audits, incident reports, safeguarding information, rota planning and policies. As part of the inspection, we spoke with 4 people who used the service and 6 relatives. We contacted 4 more care staff over the telephone. We sought feedback via email from 4 external health and social care professionals.

Updated 16 December 2023

About the service

Everlasting Care is a is a domiciliary care agency providing personal care to people in their own homes, as well as providing personal care at the provider’s day centre. The service supports older people, including people living with dementia, younger adults, and children. At the time of our inspection there were 50 people receiving the regulated activity of personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of the service and what we found

People felt safe due to the consistency and reliability of the provider, and individual staff members. People received a continuity of care from core staff members they knew well and had built strong relationships with.

Communication from the provider was regular and inclusive, ensuring that people and their relatives were fully informed and involved in the planning of care. The provider had successfully rolled out an electronic care records system, which was working effectively and enabled them to keep real time oversight of core areas, such as call times and medicines administration.

Care calls were well planned and monitored, meaning people and staff were safe. Systems were in place to monitor staff competence and training, ensuring people received care and support from staff who were competent and confident.

The culture was open and supportive. Staff felt engaged in how the service was run and valued for the work they did. The provider worked well with a range of external health and social care professionals.

People, their relatives and external professionals all agreed the service was well managed. They had confidence in the provider and in staff they had got to know over a period of time.

The provider was open to feedback and engaged in provider forums and other external events to stay abreast of good practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 19 July 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good. This is based on the findings at this inspection.

Follow Up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.