10 November 2012
During a routine inspection
We spoke to people about the support they received and they told us that the staff were polite, caring and friendly. One person said; "I get on well with the staff they are all really nice".
We asked one of the people living at the home if they knew what to do if they wanted to make a complaint they told us 'I know what to do, I have no complaints to make'.
People expressed satisfaction with the food, one of the people at the home told us 'the food here is smashing, always plenty of it!' another person told us 'I don't go a bundle on food generally but I like what I get here, it is always tasty'.
People living at Newton House can be assured that the administration, recording and handling of medication was done in a safe manner.
When we spoke to people about the support they received from staff people told us that the staff were polite, caring and friendly. One person told us; "I get on well with the staff they are all really nice", another person said: "I don't have any complaints; the staff are very kind and caring when they support me".