5 March 2012
During an inspection looking at part of the service
We saw that staff were gentle, friendly and polite to people living in the home, and explained things to them before commencing any practical care needs.
We saw that staff were gentle, friendly and polite to people living in the home, and explained things to them before commencing any practical care needs.
People who were living in the home and who were able to speak clearly shared comments such as:
'I enjoy the entertainment, especially when we have singing and when the PAT dogs come in.'
'I like to sit where it's quiet.'
'I don't think there are as many staff as there used to be. We have to wait for things longer sometimes.'
'The food is good, we always get a choice.'
'It's helpful being here and able to mix with other people instead of being on my own.'
'I am getting on fine here. I am looked after very well. I like my bedroom.'