Woodcross Healthcare Services

Woodcross Healthcare Services is a residential care home, providing regulated activities of personal and nursing care up to 44 people. The service provides support to people who have a diagnosis of mental health needs. At the time of our inspection there were 35 people using the service.

Woodcross Health care service is a two-storey home where bedrooms are across 2 floors. Bedrooms are a selection of shared bedrooms and individual bedrooms. There was plenty of space for people living in the home to be able to have time on their own or be with others who live there.

People’s experience of using this service and what we found

People who had sore skin areas did not have the appropriate monitoring in place to observe any deterioration or improvement in the area effected.

Peoples care plans stated they were to have skin checks daily, however, it was not documented or evidenced this was taking place.

People who had constipation did not have a management plan in place to prevent them from further harm or health impacts.

Not all risks had been identified or risk assessed. This had the potential to put people at the risk of harm.

Care plan guidelines did not always provide the most up to date information. People with eating and drinking needs had the wrong information documented in their care plans. This presented a risk that people may be given the wrong food, causing a choking risk.

The home needed an update in decoration and the environment was not always clean. Some walls in the house and cushion covers were stained and dirty.

Staff interacted well with people and people told us they felt comfortable and safe.

People and staff had noticed the positive improvements since new management had started. Improvements were seen and the culture in the home was open and friendly.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was Good (Published 10 August 2017). This is the first inspection of this service under the new provider.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We have found evidence that the provider needs to make improvements. Please see the Safe and Well-led sections of this full report.

You can see what action we have asked the provider to take at the end of this full report.

The provider took action during the inspection to mitigate the risks we identified during this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Woodcross Healthcare services on our website at www.cqc.org.uk.

Enforcement and Recommendations

We have identified breaches in relation to regulation 12 (Safe care and treatment) and regulation 17 (Good governance) at this inspection.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.