During our visit to Ogilvy Court on the 25th January 2012, we spent most of the time talking to people using the service to gain their views about what it was like living in the home. Some people due to their varied health and communication needs had difficulty in speaking to us but they gestured, nodded or shook their head when they answered our questions. We also spoke to several visitors, a doctor, nurses and care staff.People told us they liked their bedrooms, felt safe and knew who to talk to if they had any worries or concerns. People confirmed they were listened to, had their needs met, and had the opportunity to participate in a number of activities of their choice. They told us they were given the care and support they wanted and needed, and they received treatment and advice from health and social care professionals.
During our visit people showed signs of 'well being'. People were well dressed; they smiled, laughed, talked with other people using the service and approached staff without hesitation.
We saw that the home had systems in place to monitor the quality of the service provided to people. The registered manager responded promptly to issues found during our visit. It was evident from talking with the manager and from the action taken by him following our visit that the manager was very motivated and keen to develop and make improvements to the service in response to feedback from people.
We received several very positive comments about the home from visitors, and a health professional told us that there was very good communication with the home about people's needs and changing needs.
Staff told us they enjoyed their job supporting and caring for people at Ogilvy Court. They confirmed there was good teamwork and they felt well supported by management staff, and received the training that they needed to carry out their role and responsibilities.