1 October 2013
During a routine inspection
People told us they were happy at Tariro House. Most people said they would recommend it to others as it was a good rehabilitation unit. One person said, 'I had no choice in coming here but I'm glad I did. It helped me change my lifestyle.'
All the people we spoke with told us they had given their consent to care and treatment they were receiving. People's consent was regularly reviewed.
There were suitable arrangements in place to ensure people using the service were safeguarded against the risks of abuse.
Staff told us they had good support from their managers and the rest of their team. They were able to access training relevant to their role.
Records showed that the provider monitored the quality of the service by auditing records, investigating complaints and incidents and obtaining feedback from people using the service and staff.