This service is rated as
Good
overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive/focused inspection at Meddway and Maidstone Ear Syringing as part of our inspection programme. This was the first inspection of this service since registration on 8 November 2022.
This service is registered with the Care Quality Commission (CQC) under the Health and Social Care Act 2008 to provide the following regulated activities: Treatment of disease, disorder or injury.
One of the directors is the registered manager and is a registered nurse. A registered manager is a person who is registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Our key findings were:
- Policies and procedures were comprehensive, up to date and relevant to the service.
- All staff had the appropriate level of training relevant to their role.
- Consent was sought and recorded appropriately for each contact with the patient.
- Patient feedback was positive about their care experience.
The service was supportive of patients’ needs and patients were able to access the service
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services