About the service Laverstoke Gardens is a residential care home providing personal care for up to seven autistic people or with a learning disability, in one adapted building. At the time of our inspection the home was fully occupied.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Right Support
The home enabled people to exercise their own personal choices and remain independent in the aspects of their lives they were able to. People were well cared for by staff that valued them and respected their privacy and dignity.
Right Care
People received care that respected their privacy and dignity. Staff responded to individual need in a compassionate way.
Right Culture
The home was well managed and staff were well supported to demonstrate the ethos of the organisation and support people to feel empowered in their day-to-day lives.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by staff who were safely recruited. Safeguarding, incidents or accidents were appropriately identified, reported and investigated. People received their medicines in line with their needs. Risk assessments were clear in defining potential areas of need and the steps staff needed to take to mitigate risks occurring.
Staff were well trained in meeting people’s needs. People were supported to eat and drink, and their healthcare needs were addressed in a timely manner. The home was well maintained and hygienic throughout. People were enabled to personalise their own rooms.
Staff treated people with dignity and respect, and they felt well cared for. People were supported to communicate their preferences and these were accommodated in their daily care planning and their opportunities to engage in activities.
The registered manager was well thought of and ran the service well. People, relatives and staff felt they were listened to and well supported. The provider ensured regular quality assurance checks provided oversight of the running of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 28 November 2017).
Why we inspected
This was a routine inspection based on the providers last rating.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Laverstoke Gardens on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.