Pines Hospital

Updated 11 April 2024

Pines Hospital is a private hospital in Manchester, England, owned and operated by Transform Healthcare Limited. The current provider has been delivering services from the hospital since October 2022 and provides outpatients and surgical services for both self-paying and NHS patients.

The hospital has had a registered manager in post since March 2023 and is registered to carry out the following types of regulated activity:

• Treatment of disease, disorder, or injury

• Surgical procedures

• Diagnostic and screening procedures

The hospital operates across three floors, offering patients surgery treatments. The service does not treat or offer surgery to people under the age of 18. The hospital has 22 beds, 2 anaesthetic theatre suites and 5 consultation rooms.

For the period of January 2023 to December 2023, there were 2982 patients operated on by the service. We have not inspected Transform Healthcare Limited Pines Hospital previously, however we did inspect the same site, when the hospital was operated by a previous provider.

The main service provided by this hospital was surgery.

We inspected and rated only the core service of surgery at this inspection.

Updated 11 April 2024

This service has not been inspected before. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
• Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available seven days a week.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

However:

• Staff did not always have training or were up to date in key skills.
• The service did not always share data with national audit schemes which could help improve measurement of patient outcomes.

Updated 15 August 2022

This service has not been rated before. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available seven days a week.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

Outpatients is a small proportion of hospital activity. The main service was surgery. Where arrangements were the same, we have reported findings in the surgery section.

We rated this service as good because it was safe, effective, caring, responsive and well led.

Updated 11 April 2024

The service had not been inspected before. We rated it as requires improvement because:

• Staff did not always have training in key skills to keep patients safe.
• Staff did not always assess risks to patients to keep them safe.
• The service did not have a means of formally collecting feedback from patients which could help improve understanding and improvement of patient experience.
• The service did not have a process for analysing feedback from staff.
• The service did not always submit notifications to external bodies in line with regulation.
• The service did not always have effective audit quality improvement processes.

However:

• The service had enough staff to care for patients and keep them safe. They managed medicines well. The service had processes in place to manage safety incidents and learned lessons from them.
• Staff provided good care and treatment. Patients were provided with enough to eat and drink, and pain relief was administered when they needed it. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available seven days a week.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families, and carers.
• Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported, and valued. They were focused on the needs of patients receiving care.