3 September 2013
During a routine inspection
Staff practices ensured people were enabled to give their consent to care and support whenever possible. Where people did not have capacity to consent, effective systems ensured their rights and well-being were protected in line with legal requirements.
People living at the service and staff knew and got on well with each other. We reviewed care plans for three of the seven people at the service and found they were detailed, up-to-date and person-centred.
The premises were adapted and effectively maintained so as to be safe and suited to the specific needs of people living there. The provider's recruitment and selection processes ensured staff employed were suitable and sufficiently skilled to provide effective care and support to vulnerable people. There were effective systems for recording and responding to complaints, and an easy-read guide to the process was made available to people using the service.