11 October 2022
During an inspection looking at part of the service
Sunny Mount Knowle is a residential care home providing personal care to up to four people. At the time of the inspection the service was supporting four people.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.
Right Support:
Staff understood people and their individual needs well. Staff provided kind, caring, person-centred care and support. People were supported by appropriate numbers of staff on each shift to ensure people's safety and meet their needs. People received care and support in an environment that was safe, clean and well maintained. People could express choice about all aspects of their life. People were supported to personalise their home so it reflected their choice of furnishings and items that were important to them.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care: People told us they felt supported by staff in a kind and caring way. People's differences were respected by staff and they had undertaken relevant training to effectively support people. People told us that the care they received was consistent and that staff knew them well. Staff encouraged people to regularly provide feedback about the care provided. Care records were person-centred and included information on how best to support people. The service was located in a residential street and there were no outward signs to differentiate it from neighbouring properties.
Right Culture: The registered manager promoted good quality care, and supported staff to further develop and improve their skills through supervision, training and effective team communication. People told us that the registered manager asked for feedback about what they enjoyed and if there were any changes they wanted to make to their care or to the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 13 April 2019).
Why we inspected
The inspection was prompted in part due to concerns received about the management of the service. A decision was made for us to inspect and examine those risks.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the Safe and Well-Led sections of this full report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Sunny Mount (Knowle) Limited on our website at www.cqc.org.uk
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.