Majestic Healthcare Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People’s needs were assessed, and care was delivered in line with this. When people had specific health needs these were considered, and the care company worked alongside professionals to ensure people’s needs were met. The principles of Mental Capacity Act were followed.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and relatives felt involved in the assessment process. One person explained they had had been involved in creating their personal care plan at the start of using the service and the local authority had also been involved. They said head office called once a month to review it.

The registered manager and staff told us people’s needs were assessed before they started using the service. The registered manager talked us through the assessment process. Staff confirmed assessments were in place and reflective of people’s needs.

There was a process in place to ensure people’s needs were assessed. The assessments covered people’s risks and preferences. Relatives and those important to people were involved with the process.

People and relatives raised no concerns with how their care was delivered.

The registered manager and staff were aware of evidence-based practice and were confident they delivered care based on this.

Care plans and risk assessments had been developed in line with best practice.

People and relatives felt teams worked well together. One relative told us how the care company liaised with the local authority to ensure the right care was delivered.

Staff told us they would raise any concerns with the office staff if needed, they told us they would then contact the relevant professional for support or advice. One staff member said, “We will ring the office if someone needs the district nurses, they will say it’s okay and then we will contact them.” The registered manager confirmed they worked with a variety of different professionals.

As part of this assessment, we asked for feedback from the local authority. No concerns were identified with how the provider worked alongside other agencies.

There was a system in place to ensure the staff team worked together and alongside other professionals to deliver care to people.

People and relatives confirmed people’s health needs were responded to. A relative told us, “‘If my relation gets a sore, they’ll tell me and if they can they’ll treat it but if not, they’ll get the district nurse in”.

The registered manager and care coordinators told us people’s health needs were now assessed and documented in their care files. Staff were aware of people’s health needs and the support they needed.

People’s health needs were assessed, and plans were in place to monitor these conditions.

People and relatives were able to give us examples of how improvements had been made since they had been using the service. A relative told us how their relation was ‘bed bound’ they explained with the help of the care company the person was now able to move into the living room during the day.

The registered manager told us they monitored people’s care through their governance systems and ensured people’s care plans and risk assessments were regularly reviewed and when changes occurred.

There was a system in place to ensure people’s care was reviewed and monitored.

People and relatives raised no concerns around how they consented to care.

The registered manager told us capacity assessments were in place and when needed decisions had been made in people’s best interests which followed the principles of the Mental Capacity Act (MCA). Staff confirmed they had received training and were aware of the process to follow.

Capacity assessments and best interest decisions were in place when needed to ensure MCA was applied.