Manor Farm Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The provider was responsive in meeting the needs of the people living in the home. We heard from the point of initial assessment people’s needs and wishes were continually reviewed, and the provider responded immediately to any changing needs. People in the home received access to the specialist care services they needed. The provider told us about the range of cultural activities throughout the calendar year celebrating the diversity of the people living in the home.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were able to access services appropriate to their needs. The provider had robust systems in place with other professionals to ensure people’s health outcomes were discussed and met to ensure equity in their experience of care. People’s individual needs were considered, with a range of personalised activities offered for people to engage with.

Managers told us people living in the home saw the same GP unless they were only staying for a short period before going back to their own homes, in which case they kept their own GP for consistency. The manager told us there was a weekly visit by two GP’s who alternated their visits. We were told that both GP’s have visited the home for some considerable time. We saw posters around the home which celebrated ‘black history month’. We were told about the range of cultural events and celebrations that happened reflecting the diversity within the home. The manager told us during the assessment process they ensure they could meet people’s communication needs and where required, employed staff who speak languages other than English to support people’s communication needs. The provider told us they had adopted a number of different practices to meet the specific needs and wishes of people from different faiths.

The provider had systems in place to identify changes in people's needs and liaised with other healthcare professionals such as the GP and other health professionals to ensure people had appropriate support in place when required.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.