Archived: UBU - 403 Blackpool Old Road

We spoke with one person living at the home. She told us she was happy and liked the staff who supported her. The person said, 'I like it here and never want to leave. The staff are brilliant and look after me'.

We found the dietary needs and preferences of people living at the home had been documented and staff were aware of these.

We found staffing levels were adequate with an appropriate skill mix to meet the needs of people using the service. We observed the staff team providing sensitive and flexible personal care support. The staff were kind and patient and showed a good understanding of the needs of the people in their care.

During our inspection we contacted the Blackpool contracts monitoring team. They told us they currently had no concerns with the service being provided by the home.

We also spoke with Lancashire fire & rescue service. They told us they had issued an action plan for some minor works when they last visited the home. We were able to confirm during the inspection the work requested had been completed.

The two people staying at the home had limited speech and we were unable to gain their views about the service being provided. However, we were able to observe throughout our inspection that they were cared for. We saw that they responded affectionately to the staff supporting them. We saw both people could communicate their wishes with staff members through facial expressions and body language. We noted these were understood and responded to. We observed the staff team provided sensitive and flexible personal care support. The staff were kind and patient and showed an understanding of the needs of the people in their care.

We observed staff assisting both people using moving and handling equipment. The staff were patient and took care to ensure the people being supported were comfortable and safe.

During our inspection we contacted the Blackpool contracts monitoring team. They told us they currently had no concerns with the service being provided by the home.