Redwood House is the registered office for a supported living scheme in Hertfordshire which comprises of two blocks of flats. People received support and care in their own flats which they rent from a housing provider. At this service 8 people were being supported with the regulated activity of personal care. People enjoyed living at the supported living scheme and having the support from staff. People and staff had formed positive relationships and said they enjoyed each-others company. People said that they felt safe and well supported. People were also friendly and familiar with the management team.
People were involved in the planning of their care and led staff about what they wanted to do daily. The staff promoted people’s choices and set goals with them to help them achieve their aspiration and increase their independence with day to day living.
The service met the characteristics of Good in safe, effective, caring, and responsive. However, the service fell short of this characteristics in well led. There were short falls in safe recruitment checks for new and existing staff. Audits completed by the provider and the management team were not always robust. We found issues which the management teams audits had not identified. More information will be in the full report.
The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen. Registering the Right Support CQC policy.
At the last inspection the service was rated as good overall (this report was published in April 2016).
We inspected Redwood house supported living scheme as this was a planned inspection.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.