Claydon Lodge Care Home

Updated 29 November 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by two inspectors and an expert by experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Claydon Lodge is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Claydon Lodge is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

The inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 3 people who used the service and 7 relatives about their experience of the care provided. We spoke with 7 members of staff including the registered manager, deputy manager, 3 care workers, a housekeeper and the chef. We looked at a variety of records including, 4 people’s care records, 2 staff files and a number of medication administration records.

Updated 29 November 2022

Claydon Lodge Care Home is a residential care home that provides personal care and accommodation for up to 45 older people, some of whom may be living with dementia. At the time of our inspection there were 27 people using the service. Accommodation is over two floors with private rooms, communal areas and a large accessible garden.

People’s experience of using this service and what we found

People told us they felt safe. Staff knew how to recognise abuse and knew how to report it. Risks were assessed and staff knew what to do to reduce any risk of avoidable harm. There were enough staff with the right skills and experience to meet people’s needs. People received their medicines at the right time and in the right way.

The service was clean and hygienic. Staff followed infection control guidance so that risks of infections were reduced. The registered manager carried out checks and audits to make sure polices were being followed and staff practice was safe and meeting people’s needs.

People, relatives and staff felt supported by the registered manager and deputy manager. Staff received ‘supervision’ and told us managers were approachable and inclusive. Care and support was person centred. People and relatives were very happy with the service.

Staff knew people well and had developed positive relationships with people. Staff morale was high, many staff had worked at the service for several years. They were motivated to achieve good outcomes for people.

The registered manager and staff worked in partnership with other professionals such as GP’s, community nurses and the local authority. The service had achieved the Derbyshire County Council Dementia Premium Award and Dignity Award. This meant they had been assessed as meeting the standards required, staff had the right skills, and the environment was adapted to support people living with dementia.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 24 February 2020)

Why we inspected

We received concerns in relation to the management of medicines and about the management of risks. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

We found no evidence during this inspection that people were at risk of harm from this concern.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Claydon Lodge Care Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.