22 October 2012
During a routine inspection
People told us they were satisfied with the service they received at the home. They were all happy with the service they were receiving and how their needs were being met. One person told us ' I had a shock as I was not expecting it to be so good.' Relatives told us they were satisfied with the care provided. Throughout the inspection, we found that staff treated people with respect and supported them in a friendly, engaging manner.
People told us they were satisfied with the food at the home and that they had choices at each meal. One person told us, 'The food is more than good.'
People had mixed views about the range of activities available in the home. Some people told us they were happy with what was on offer, but others were not so happy.
People living at the home were complimentary about the staff who supported them. One person told us 'Staff have been very friendly and they help me when I need it.'
People told us they would feel confident to raise a complaint if they needed to. One person who lived at the home told us 'If I told staff I was not happy they would sort it out, but there has not been many times when I have not been happy.'
We were concerned about the quality of records held by the home. Poor record keeping could lead to people not getting the care and support they needed.