- Care home
The Meadowcroft Care Home
Report from 7 June 2024 assessment
Contents
Ratings
Our view of the service
Meadowcroft is a care home that can provide nursing and personal care for up to 64 people. At the time of our inspection, 61 older people lived there. The home was built over two floors with four separate units, offering nursing care on the ground floor and dementia care on the first. This was the home's first on-site assessment since its registration on 24 January 2023, conducted unannounced on 24 and 25 July 2024 by an inspector, two assessors, and a regulatory coordinator. We reviewed all five key questions and associated quality statements, finding no evidence of harm but identifying issues needing attention. These included 2 regulatory breaches: unsafe management of medicines and ineffective oversight systems. We also identified concerns around staff supervision as they were not taking place regularly. Despite these concerns, the new manager was aware of the needed improvements and had begun addressing them. Staff and managers understood their safeguarding duties, and staffing levels were adequate, with thorough pre-employment checks and relevant training provided. The care home was clean, safe, and well-adapted. Staff understood people's specific needs and preferences, with person-centred care plans regularly updated. People were supported in meaningful activities, and their health and well-being were maintained. There was clear understanding of the Deprivation of Liberty Safeguards (DoLS), used only in people's best interests. Staff treated people using the service with respect, dignity, and compassion, supporting their independence and upholding their human rights. The provider worked closely with external professionals to deliver comprehensive care.
People's experience of this service
People expressed being generally happy with the care they or their family member received at the care home. One person told us, "I am happy in the care home and feel supported by the staff.” A relative also said, “My [family members] receives exceptional care at the home. It’s always a pleasant experience to visit and the staff give off a good vibe.” Another relative added, “I am really happy with my [family member's] care. I am confident they are being really well-looked after by the staff there who are always kind and caring.” We also made email contact with various external health and social care professionals who expressed being equally happy with the care and support their clients received from this provider. We found people were protected from the risk of abuse and harm. People were risk assessed and their safety and quality of care and support they received was continuously monitored and well-managed. People received continuity of care from a dedicated group of suitably ‘fit’ and well-trained staff who were familiar with individual’s needs, preferences and daily routines. People received their prescribed medicines as and when they should. People received responsive, person-centred care. People were treated with kindness, compassion and dignity and were treated as individuals. People's diversity was respected. People were able to make informed choices about how they lived their lives. People were able to speak up and any concerns/complaints they raised were appropriately dealt with.