Eveready Carers

Eveready Carers is a domiciliary care service providing personal care. The service provides support to people living in their own homes. At the time of our inspection there were 2 people in receipt of personal care, but this was later reduced to one person.

People’s experience of the service and what we found:

People were safe using the service and staff were caring and treated them with dignity and respect. However, the provider was not clear about the circumstances in which they were required to notify CQC of safeguarding incidents. As a result, the provider failed to report a safeguarding concern. People’s care and risk management plans were clear and comprehensive. Staff received regular training, supervision and the provider checked their competency.

The provider had appropriate infection prevention and control measures in place and staff supported people with their medicines appropriately. There were appropriate procedures for responding to and learning from accidents and incidents. There were enough staff to meet people's needs and the provider operated safe recruitment processes. Staff communicated with people effectively and gave appropriate support with their nutritional needs.

There was a clear complaints policy and procedure in place and there were systems in place to monitor the quality of the service. People and staff were asked to give feedback about the service. The service worked in partnership with other professionals to meet people’s needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The service was registered with us on 8 December 2022 and this is the first inspection.

Why we inspected

The inspection was prompted in part by notification of an incident following which a person using the service died. This incident is subject to further investigation by CQC as to whether any regulatory action should be taken. As a result, this inspection did not examine the circumstances of the incident. However, the information shared with CQC about the incident indicated potential concerns about the management of risk of people’s health conditions. This inspection examined those risks.

You can see what action we have asked the provider to take at the end of this full report.

Recommendations

We have made recommendations relating to the provider’s care planning and in relation to submitting notifications.

Follow Up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.