The Care Quality Commission

Archived: Ravensmere

13-15 Manor Road, Westcliff On Sea, Essex, SS0 7SR (01702) 330347

Provided and run by:
Health and Home Ltd

Important: The provider of this service changed. See new profile

All Inspections

16 January 2013

During a routine inspection

People told us that they were happy and well cared for. During our visit we saw that staff treated people with respect and maintained their dignity when assisting and supporting people for their personal care needs. We saw that people were involved in planning and consenting to the care and treatment they received,

People told us that they felt safe living at the home and that staff treated them kindly. Staff we spoke with were aware of their responsibilities to safeguard vulnerable people from abuse or harm.

People told us that staff looked after them well. Staff we spoke with had a good understanding of people's physical and mental health care needs and the treatment that people received. During our visit we saw that staff were available to assist, support and supervise people so as to ensure that they received the care they needed and that risks to their safety were minimised.

There were enough suitably qualified and skilled staff available to meet the needs of people who were using the service.

There were suitable systems in place to effectively monitor and improve the quality of services provided by the home.

21 August 2011

During an inspection in response to concerns

People with whom we spoke told us that they were happy with the service provided at Ravensmere House. One person told us '' It is good here, staff look after me well.''

The relatives of two people who use the service told us that they were happy with the care provided. One person told us '' The home is very good and on the whole they look after people very well.''

People told us that they felt safe at Ravensmere. Two visitors told us that they felt confident that staff acted in people's best interests and protected them from harm.

People who use the service and their relatives told us that there were usually enough staff available to meet the needs of those using the service. One person's relative told us ''Staff always have time to spend with residents. There are always enough staff on duty.'' Another relative told us ''Sometimes at weekends it appears that there are not always enough staff and people have to wait for assistance.''

One person who uses the service told us ''Staff are very busy. I would like to go out more but staff don't have the time to take me out.''