8 May 2012
During a routine inspection
People told us members of staff were always available and supportive. One person said, 'The staff are very welcoming and friendly.' Another person said, 'When I first walked in I felt at home.'
We found that members of staff had received training in safeguarding vulnerable adults and knew the procedure they must follow if abuse was suspected or witnessed.
We noted that all members of staff had received the training they needed in order to provide safe and effective care for people using the service.
We found that systems were in place to monitor the quality of the service provided. We saw evidence to demonstrate that people were regularly consulted about all aspects of the care and facilities provided at the home.