22 November 2013
During a routine inspection
During this inspection we spoke in private with three people who were using the service and three relatives who were accompanying two of them. Everyone was positive about the care and treatment they had received on this visit.
We also spoke in private with one clinician and with four managers as a group.
People were treated with respect and had their dignity maintained. Staff were described as 'very pleasant'.
People were involved in discussion about their assessment and treatment plans. Comments included 'the explanation was good' and 'they explained everything to me'.
There was good communication and cooperation between this service and other health professionals involved in the care and support of the patients.
Staff had received training in connection with what to do in the event of a safeguarding concern. People using the service who we asked, told us they felt safe with the staff they had met.
Sufficient staffing levels to meet the needs of the patients were maintained when the clinic was running.