• Care Home
  • Care home

Valley Lodge Care Home

Overall: Requires improvement read more about inspection ratings

3 & 5 Valley Road, Chandlers Ford, Eastleigh, Hampshire, SO53 1GQ (023) 8025 4034

Provided and run by:
Camellia Care (Chandler's Ford) Ltd

Important:

We served warning notices on Camellia Care (Chandler's Ford) Ltd on 17 June 2024 for failing to meeting the regulations relating to safe care and treatment, need for consent and good governance at Valley Lodge Care Home.

Report from 14 March 2024 assessment

Ratings

  • Overall

    Requires improvement

  • Safe

    Requires improvement

  • Effective

    Requires improvement

  • Caring

    Good

  • Responsive

    Requires improvement

  • Well-led

    Requires improvement

Our view of the service

Date of assessment: 23 April to 24 May 2024. At this assessment we found breaches of regulation relating to safeguarding, safe care and treatment, consent, person-centred care, governance and notifications. There was not always a strong understanding of safeguarding or how to take appropriate action. Risks to people were not always assessed and mitigated. Staff did not always receive training appropriate and relevant to their role. Medicines were not always managed safely. Consent to care and treatment was not always sought in line with legislation. There was not a person-centred or empowering culture at the home. The provider failed to establish and operate robust quality assurance processes to monitor and improve quality and safety. The registered manager was responsive when concerns were raised and began to take action to address shortfalls identified during the assessment. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.

People's experience of this service

While some people and relatives told us they were generally happy with their care, our assessment found elements of care did not meet the expected standards. People and relatives spoke fondly about staff, and we observed some positive interactions. However, we also observed poor practice that did not demonstrate a person-centred approach. We received feedback that people wanted more activities and saw records showing that people, relatives and staff had also fed this back to the service.