15 November 2023
During an inspection looking at part of the service
The Croft is a residential care home providing personal care for a maximum of 6 people in one purpose-built house. The service provides support for people who live with autism and a learning disability. There were 6 people living at The Croft at the time of the inspection.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
People’s experience of using this service and what we found
Right Support:
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported in a way which mitigated risks to their safety and welfare. They received their medicines safely and in the ways they preferred.
There were enough, safely recruited, staff available to meet people's needs.
There were systems in place to minimise the risk of infection and to learn lessons from accidents and incidents.
Right Care:
Support was person-centred and promoted people’s dignity, privacy and human rights.
People had access to appropriate healthcare services and nutrition to support their health and well-being.
Staff were supported to develop the skills and knowledge they needed to support people effectively.
Right Culture:
The ethos, values, attitudes and behaviours of leaders and staff ensured people who lived at The Croft led confident, inclusive and empowered lives.
There was a culture of continuous learning and development within the service which enabled people to experience meaningful lifestyles.
Systems were in place to monitor the quality of the support and services provided for people and address any shortfalls in a timely way.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 9 March 2022) and there was a continued breach of regulations. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We carried out a focused inspection of this service on 11 January 2022. A continued breach of legal requirements was found. The provider completed an action plan to show what they would do and by when to improve governance.
We undertook this comprehensive inspection to check they had followed their action plan and to confirm they now met legal requirements. The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for The Croft on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.