27 August 2013
During a routine inspection
We spoke with four people who used the service, the registered manager and the clinic administrator. We observed how staff interacted with people that used the service. We saw that the staff were kind and helpful to people. One person we spoke with said: 'The staff were all very helpful, they understood what was needed and what information I needed to know'.
The care records that we reviewed indicated that steps had been taken to ensure people understood and had consented to the treatment they received. A person told us: 'They (staff) are very thorough; they gave me options and choices'.
We saw that all areas of the clinic were clean and hygienic and appropriate infection control measures were in place in the clinic.
We found that the provider regularly sought feedback from the people who used the service and where necessary had resolved any concerns that had been raised. We found that all of the recent feedback was positive, for example one person had written: 'Excellent service and treatment, well recommended'. Another person had written that it was a: 'Fantastic service'.
We found that the provider made the necessary checks to ensure that staff were safe and fit to do the work they were expected to do.